Care Management & Consultation (Volunteers of America)

Personalized guidance, information, and resource coordination to meet physical, social, and financial care needs for older adults, adults with disabilities, and those caring for them. Follow-up services help develop long-term care plans while maximizing independence and quality of life. Services include:

Individualized Assessment: Our care managers perform a comprehensive, multi-dimensional assessment which evaluates memory and cognition, health, daily functioning, safety, environment, support systems, and future planning.

Personal Care Plans: Our care managers develop a tailored care plan which includes recommendations for services to promote safe living at home, options available for other living arrangements, financial and legal planning tools, problem-solving strategies, and other services need to enhance safety and quality of life.

Service Coordination & Monitoring: Our care managers interact with healthcare and other professionals to ensure high-quality, cost-effective care is provided. They monitor these supports to ensure the person’s needs are met. As care needs change, our care managers reassess and make recommendations about how to adjust the care plan to make certain that the person’s needs continue to be met.

Ongoing Consultation: Our care managers can meet with family members to review the person’s situation and provide consultation regarding services, housing, care options, and other needs, Liaison: Our care managers can serve as a liaison for family members who cannot be present to keep them informed and involved.