Important Announcement for Rainbow Health Clients

With a heavy heart, we, the Board of Directors of Rainbow Health, announced the closure of our organization effective July 19, 2024. Despite our best efforts to navigate the financial challenges that have confronted us, we have reached a point where continuing operations is no longer sustainable.

For decades, Rainbow Health has been a cornerstone in providing essential services to the LGBTQ+ community, individuals living with HIV, and those facing barriers to equitable healthcare. Our dedicated staff, volunteers, and partners have worked tirelessly to uphold our mission of promoting health, wellness, and equality for all. This decision was not made lightly. We are collaborating with HIV and LGBTQ+ community partners to identify and implement viable transfer service options whenever possible.

Our primary concern now is to ensure a smooth transition for our clients, staff, and the broader community. We are actively working with local organizations to continue providing the critical services that our clients depend on. Clients will be informed of alternative care options, and we will facilitate the secure transfer of medical records in accordance with HIPAA guidelines.

To our dedicated staff, we extend our deepest gratitude. Your unwavering commitment and compassion have made a profound impact on the lives of countless individuals. We regret the hardship this closure may cause and are committed to providing support during this transition, including access to the Employee Assistance Program (EAP) and guidance on unemployment benefits.

We also want to thank our donors, grantors, and community partners for their steadfast support over the years. Your contributions have enabled us to serve and advocate for some of the most vulnerable members of our community. We encourage you to continue supporting local organizations that will take over these vital services.

Thank you for being part of the Rainbow Health community.

Additional Resources & FAQs

Additional Resources

Mental Health Support: If you are suicidal or in crisis, please call the Suicide and Crisis Lifeline at 988, press 3 for LGBTQ+ support. For non-emergency mental health help, you can call NAMI at 651-645-2948.

General Assistance: Contact United Way by calling their 211 helpline. The United Way is a free, statewide resource available to anyone needing services, including physical and mental health resources, housing, utility assistance, food, employment support, crisis interventions, and more.

 

FAQs (Frequently Asked Questions)

Is my prescription still valid?

Your prescription is still valid for the dates it was prescribed for.

 

How do I get a copy of my prescription?

Please email [email protected], and we will call you to work on this.


What happens to my ongoing treatments?

All sessions are canceled.

 

How can I continue my hormonal therapy for gender affirmation?

We are discussing with local healthcare providers specializing in gender affirmation treatments to take over your care. Please email [email protected] for assistance in transferring your prescription and medical records to a new provider.

 

What will happen to my housing assistance payments to my landlord?

We are working with local housing assistance programs to continue providing support. Please contact [email protected] for information on how to transition your housing assistance to another program.

 

How will I receive my transportation services?

All current transportation services are canceled.

 

Who can I contact for immediate assistance or support during this transition?

For mental health crises, call the Suicide and Crisis Lifeline at 988, press 3 for LGBTQ+ support. You can contact United Way for other services by calling their 211 helpline.

 

My insurance denied my claim. What should I do?

If your insurance has denied a claim for services provided by Rainbow Health, please email [email protected] with the details of your situation. We will work with you and your insurance company to address the issue and provide the necessary documentation to support your claim.

Contact Information

If you have any questions or concerns, please contact us at [email protected]. We are here to support you during this transition.